Our Terms

Any and all Purchases made through Devil's Pets LLC is contingent upon agreement with the following terms: 

  INTENT

  • Delivering beautiful and healthy exotic animals at reasonable prices. We love changing lives, destroying myths, and raising awareness.
 LIVE ARRIVAL GUARANTEE
  • All animals offered for sale come with a 100% Live Arrival Guarantee (LAG). This means that when you place an order for overnight shipping, they are guaranteed to arrive alive. This means we will honor your claim even in the event of:   
  1. Carrier delays
  2. Carrier damage to package
  3. Lost or missing packages due to carrier fault
  • In the unfortunate event of any Dead on Arrival (DOA), to make a claim:
  1. Please contact us by email/text within 2 hours of accepting your package. 
  2. Please provide photos as evidence of DOA.
  • We may request the specimens be returned at the expense of buyer. 
  • In the event compensation for LAG is appropriate, the buyer has a few options:
  1. Return of cost of animal.
  2. Store credit for amount of animal.
  3. Replacement of identical animal (if possible).
  • We will honor your LAG claim including shipping. The risk of shipping and LAG is 100% on us! If there is any issue with your shipment, we will make it right.
  • Deliveries cannot be changed by the recipient because this often causes a delay and goes against the original shipping plan for which we offer LAG
 SHIPPING
  • Please pay for shipping when you check out. We offer flat rates, depending on your location within the USA. We ONLY ship to continental USA. If shipping is not covered during checkout, a refund on your order will be issued. 
  • Orders must meet the minimum $75 to be eligible for shipping. Orders not meeting the minimum will be charged a $10 box fee. This helps to cover materials, labor, and time.
  • All buyers are contacted via text message or email within a few hours of purchase to verify orders and shipping arrangements.
  • We currently do not ship to residential addresses or p.o. boxes. We only ship to fed ex hubs to help guarantee the controlled times and temperatures of the packages for the safety of the animals. We can ship to some business addresses depending on operating hours and location of the business.
  • We ship live animals on Monday, Tuesday, or Wednesday only. This is due to FedEx service availability and the safety of the animals. "Overnight Shipping" does not mean you will receive your order next day. This only means we utilize FedEx's most expedited shipping service which minimizes transport time to as few as 12 hours. This is for the safety of the animals. 
  • Shipping temperatures - We cannot ship to areas with temperatures too low or too high for animal safety.
  • We send via FedEx Priority overnight. Unfortunately, there are occasionally delayed shipments. This is an inconvenience for our buyers. However, we do guarantee live arrival even in event of carrier delay. This issue is industry-wide and unfortunately unavoidable. Our delay rate lately has been roughly 5% of our packages. 
  • Packages are generally sent without requiring a signature. 
 LOCAL PICKUP
  • If you are able, we offer local pick-up in Jacksonville, FL and even delivery to surrounding areas. Please select local pick-up at check out and communicate with us about picking up your order. Please plan to pick up your order within 5 days. This includes weekday evenings and/or weekends. 
 ORDER CANCELLATIONS
  • If necessary, you may cancel your order as late as Sunday eve, before shipping on Monday. Canceling orders creates extra labor on our end, and it reduces available stock for others that may be interested, so please be sure you are committed when purchasing. 
 LIABILITY
  • Devil's Pets LLC assumes no liability for damages, or harm that may result from possession of these wild animals. Please do your research before making any purchases and be prepared for the risks and care associated with the various specimens offered.